1Know the complaint
  • Take your time
  • Clarify the issues
  • Consider a resolution
2Read our website and FAQs  
3Try to resolve  
4Seek Further Assistance  

Electricity information and resources

Understanding your billUnderstanding your bill

Electricity bills can be complicated. We have compiled an easy guide and provided some quick links.

Understanding a high billUnderstanding a high bill

A guide to help you understand the possible reasons for a bill that is higher than expected.

Payment assistance for billsPayment assistance for bills

Need to work out a payment arrangement or get advice as to what may be available to you? This guide can help.

Understanding your meterUnderstanding your meter

Here's a guide to reading your meter, locating your meter number and identifying high usage.

How to check your usageHow to check your usage

You may want to monitor your usage, especially if you receive a high bill. This link shows you how.

Marketing by retailersMarketing by retailers

Retailers are limited by legislation as to how and when they may contact you. Know your rights!

Choosing a retailerChoosing a retailer

There are many important things to consider when choosing a retailer. Here are some tips!

Choosing a contractChoosing a contract

Prices, discounts, exit fees... make sure you know what you are agreeing to when you accept a contract.

Connecting your electricityConnecting your electricity

Information on how to arrange the smooth connection of your electricity supply at an existing property.

Connecting at a new propertyConnecting at a new property

Moving into a new house? This quick-start guide will help with new connections.

Avoiding disconnectionAvoiding disconnection

Here are some steps you can take to avoid disconnection of your electricity supply.

What to do if disconnectedWhat to do if disconnected

You may find your electricity supply disconnected for a number of reasons. Here's some advice on what to do.

Case studiesCase studies

Examples of previous complaints and their outcomes.

Fact sheetsFact sheets

Downloadable fact sheets are available, providing further information on many energy and water related topics.

Complaint handling guideComplaint handling guide

Making a complaint can be stressful and frustrating, but with some simple tips you may resolve your issue sooner.

Submit a complaintSubmit a complaint

If you have been unable to resolve your dispute directly with the retailer or distributor, you can contact our office.

Common electricity questions
Contact your electricity retailer or distributor