What would you like to do?

Submit a new complaint

Update an existing complaint

Are you without electricity, gas or water?

No

Yes

Have you contacted your provider to try to resolve your complaint?

No

Yes

If you are currently without electricity, gas or water please call our office on 1800 665 565

You must contact your energy or water supplier directly first and give them the chance to resolve your complaint with you. If you submit a complaint with us without speaking to your supplier first, we will record your contact in our system and refer you back to your supplier.

Do you still wish to submit a complaint?

No

Case studies

What would you like to do?

Are you without electricity, gas or water?

Have you contacted your provider to try to resolve your complaint?

If you are currently without electricity, gas or water please call our office on 1800 665 565