Careers

Working at the Energy & Water Ombudsman SA means being part of an impactful organisation that makes a difference to South Australians through our free, independent, and fair dispute resolution service.

At EWOSA we are committed to being a family friendly and inclusive workplace. We offer continuous training and mentorship, opportunities for career progression, and a strong team culture.

Employee benefits

We offer many benefits to our employees including the following ongoing programs:

  • salary sacrifice options
  • group salary continuance insurance
  • group personal accident insurance
  • access to contemporary information, communication and technology systems
  • a confidential Employee Assistance Program
  • annual health checks and flu injections
  • access to learning and development opportunities
  • assistance to quit smoking with subsidised quit programs
  • regular ergonomic assessments with a qualified ergonomist
  • work from home on two prescribed days a week with three days in the office.
Team values

Accountability

  • We take personal accountability for our own work, attitude and behaviours and strive to do our best at all times.
  • We demonstrate initiative and dependability.
  • We celebrate success and learn from failures. This includes managing other people's expectations realistically.

Respect

  • We are respectful of colleagues, customers and industry members especially accounting for their individual views, feelings and differences.
  • We are respectful of decisions made and are aware that it takes into account the views and differences of individuals in that process.
  • We ensure our communication is open, respectful and constructive.
  • We are aware of how our communication may affect others and listen to what others are saying.
  • We always deliver and friendly, caring and professional customer service and present as efficient and courteous when dealing with customers.

Teamwork

  • We are positive in the workplace and promote collaborative work to solve issues and support staff.
  • We are prepared to support other staff when times get tough and people are struggling.

Integrity

  • We maintain business ethics that are beyond reproach.
  • We maintain impartiality and demonstrate independence at all times.

Current Vacancies

Dispute Resolution Officer

Are you a skilled Dispute Resolution Officer looking for an exciting new opportunity? Join our team and become part of a professional team that is committed to delivering best-practice alternative dispute resolution from receipt of a complaint through to managing and resolving complex investigations in a changing regulatory landscape.

The opportunity and who we’re looking for

We're seeking a talented individual to join our team in a permanent full-time role. 

The Dispute Resolution Officer reports to the Manager Resolutions and is responsible for the receipt and resolution of enquiries and complaints from customers of energy and water providers.

The Dispute Resolution Officer will initially be responsible for the Intake role. Following training and having gained the required competence the Dispute Resolution Officer is expected perform a Conciliator role and eventually an Investigator role in accordance with business requirements as determined from time to time.

Need more information?

For a copy of the position description, please click here.

How to apply

To apply for the position, please refer to job ad on LinkedIn. Please ensure you attach the following in your application:

  • A cover letter explaining how you meet the requirements of the role, and
  • a copy of your current CV.

Closing Date

Applications close on 31 July 2026 or earlier should a suitable candidate be found before this date.

Please note that only shortlisted candidates will be contacted.

Applicants must be legally permitted to work in Australia.