Careers

Working at the Energy & Water Ombudsman SA means being part of an impactful organisation that makes a difference to South Australians through our free, independent, and fair dispute resolution service.

At EWOSA we are committed to being a family friendly and inclusive workplace. We offer continuous training and mentorship, opportunities for career progression, and a strong team culture.

Employee benefits

Our employee benefits include:

  • salary sacrifice options
  • group salary continuance insurance
  • group personal accident insurance
  • a confidential Employee Assistance Program
  • annual health checks and flu vaccinations
  • access to learning and development opportunities
  • subsidised quit smoking programs
  • regular ergonomic assessments by a qualified ergonomist
  • contemporary technology and systems to support your work
  • a hybrid working arrangement, with two designated work-from-home days each week and three days in the office.
Team values

Accountability

  • We take personal accountability for our own work, attitude and behaviours and strive to do our best at all times.
  • We demonstrate initiative and dependability.
  • We celebrate success and learn from failures. This includes managing other people's expectations realistically.

Respect

  • We are respectful of colleagues, customers and industry members especially accounting for their individual views, feelings and differences.
  • We are respectful of decisions made and are aware that it takes into account the views and differences of individuals in that process.
  • We ensure our communication is open, respectful and constructive.
  • We are aware of how our communication may affect others and listen to what others are saying.
  • We always deliver and friendly, caring and professional customer service and present as efficient and courteous when dealing with customers.

Teamwork

  • We are positive in the workplace and promote collaborative work to solve issues and support staff.
  • We are prepared to support other staff when times get tough and people are struggling.

Integrity

  • We maintain business ethics that are beyond reproach.
  • We maintain impartiality and demonstrate independence at all times.

Current Vacancies

Senior Systemic Issues Officer

The opportunity is now available for an experienced and thoughtful professional to join us as our Senior Systemic Issues Officer. This is a hands-on specialist role responsible for the day-to-day coordination of EWOSA's systemic issues function. 

You will identify and assess issues arising from complaints, case information and other sources, determine whether concerns may extend beyond an individual complaint, engage with member organisations and help progress appropriate outcomes.

A particularly important part of this role is how systemic issues are progressed with our members. You will need to be comfortable raising potentially difficult issues clearly and independently while maintaining constructive, professional and cooperative relationships.

Need more information?

🗎 Position Statement - Senior Systemic Issues Officer

Ready to apply?

Please refer to the job ad and send your application via SEEK.