Careers

Working at the Energy & Water Ombudsman SA offers you an opportunity to be a part of an organisation that makes a difference through our free and informal dispute resolution service.

We offer continuous professional development, opportunities for career progression, and the chance to join a team of professional colleagues.

Working at the Energy and Water Ombudsman SA offers you an opportunity to be a part of an organisation that makes a difference through our free and informal dispute resolution service.

We offer continuous professional development, opportunities for career progression, and the chance to join a team of professional colleagues. We offer many benefits to our employees including the following ongoing programs:

• salary sacrifice options
• group salary continuance insurance
• group personal accident insurance
• access to contemporary information, communication and technology systems
• a confidential Employee Assistance Program
• annual health checks and flu injections
• access to learning and development opportunities
• assistance to quit smoking with subsidised quit programs
• regular ergonomic assessments with a qualified ergonomist
• work from home on two prescribed days a week with three days in the office.

Dispute Resolution Officer

Are you a skilled Dispute Resolution Officer looking for an exciting new opportunity? Join our team and become part of our professional group dedicated to resolving disputes and providing top-notch customer service.

The opportunity and who we’re looking for

We're seeking a talented individual to join our team in a permanent full-time role. 

As a Dispute Resolution Officer, you'll be reporting to the Manager Resolutions and working with a team of professionals dedicated to handling enquiries, complaints, conciliation, investigations, and the resolution of disputes between members of our scheme (energy and water service providers) and their valued customers. In this role, you'll operate independently and swiftly.

Need more information?

For a copy of the position description, please click here.

If you have any questions regarding the role or wish to discuss the role further with us, please call 08 8216 1888 for a confidential discussion.

How to apply

To apply for the position, please refer to job ad by clicking here. Please ensure you attach the following in your application:

• a cover letter explaining how you fit the requirements of the role, and
• a copy of your current CV.

Closing Date

Applications close 23 May 2025 or earlier should a suitable candidate be found before this date.

Please note only shortlisted candidates will be contacted.

Applicants must be legally permitted to work in Australia.