Careers

Working at the Energy & Water Ombudsman SA offers you an opportunity to be a part of an organisation that makes a difference through our free and informal dispute resolution service.

We offer continuous professional development, opportunities for career progression, and the chance to join a team of professional colleagues.

Working at the Energy and Water Ombudsman SA offers you an opportunity to be a part of an organisation that makes a difference through our free and informal dispute resolution service.

We offer continuous professional development, opportunities for career progression, and the chance to join a team of professional colleagues. We offer many benefits to our employees including the following ongoing programs:

• salary sacrifice options
• group salary continuance insurance
• group personal accident insurance
• access to contemporary information, communication and technology systems
• a confidential Employee Assistance Program
• annual health checks and flu injections
• access to learning and development opportunities
• assistance to quit smoking with subsidised quit programs
• regular ergonomic assessments with a qualified ergonomist
• work from home on two prescribed days a week with three days in the office.

Enterprise Solutions Specialist

Join a purpose-driven organisation improving outcomes for South Australians.

The Energy & Water Ombudsman SA (EWOSA) is seeking a skilled Enterprise Solutions Specialist to join our small, dedicated team. This is a hands-on, full-time opportunity to contribute to the development and improvement of business systems that support our vital work resolving complaints between consumers and their energy or water provider. This role is ideal for someone who enjoys variety, values purpose-driven work, and thrives in a collaborative environment where innovation and initiative are encouraged.

If you're experienced in Microsoft Dynamics 365 and Power Platform and want to work at the intersection of technology, business process improvement, and data analytics – we’d love to hear from you.

About the Role

The Enterprise Solutions Specialist plays a central role in developing, maintaining, and enhancing EWOSA’s core technology systems and digital solutions.

Working closely with the Technology and Business Intelligence Manager (TBIM), you’ll lead improvements to our Case Management System, Microsoft Power Platform solutions, and cloud-based infrastructure. You’ll also contribute to artificial intelligence initiatives, web and intranet updates, data and analytics support, and act as the primary liaison with our external ICT service providers.

This is a broad and meaningful role that combines hands-on development and administration with cross-functional collaboration and continuous improvement in a close-knit organisation, offering variety, autonomy, and a chance to make a real difference.

Key Responsibilities

• Maintain and enhance our Case Management System (Microsoft Dynamics 365 Customer Service)
• Develop and manage solutions using Microsoft Power Platform (Power Automate, Power Pages, Power BI, etc.)
• Maintain and update our intranet and public-facing website
• Support the development and implementation of AI solutions
• Administer and support the Company’s telephony system
• Act as the key day-to-day liaison with our ICT service providers
• Provide occasional support to the TBIM, as required, with first-line technology support to managers and Board members
• Respond to general staff ICT queries and service requests
• Support user acceptance testing and system implementation projects
• Provide occasional support for data pipelines and analytics in Microsoft Azure
• Contribute to reporting and dashboard development using Power BI

What You’ll Bring

We’re looking for someone who combines technical expertise with a collaborative, service-focused mindset.

Essential Skills and Experience:

• Experience with Microsoft Dynamics 365 Customer Service and Power Platform
• Understanding of the full software development lifecycle
• Ability to problem-solve and manage multiple priorities
• Strong communication skills and a team-oriented approach
• Passion for continuous improvement and digital innovation

Desirable:

• Familiarity with cloud environments (Azure, AWS)
• Python or scripting experience for automation and data processing
• Understanding of data governance and analytics tools (Power BI, Tableau)
• Agile or Scrum project experience

Location

This position is based in Adelaide CBD with hybrid work options available.

Benefits Include:

• Salary sacrifice options
• Group salary continuance insurance
• Group personal accident insurance
• Access to contemporary information, communication, and technology systems
• A confidential Employee Assistance Program
• Voluntary annual health checks and flu injections
• Access to learning and development opportunities
• Assistance to quit smoking with subsidised quit programs
• Regular ergonomic assessments with a qualified ergonomist
• The option to work from home on two prescribed days with three days in the office.

Want More Information?
For a copy of the position description, please click here.
If you have any questions or wish to discuss the role further, please call us at 08 8216 1888 for a confidential discussion.

How to Apply:
If you want to contribute to a trusted, independent organisation improving outcomes for consumers and the energy and water sector — we encourage you to apply.

• A cover letter explaining how you meet the requirements of the role
• A copy of your current CV

Application Deadline:
Applications close on 10 August 2025 or earlier should a suitable candidate be found before this date. Please note that only shortlisted candidates will be contacted.

Join us and be part of a team that makes a difference in the world of dispute resolution and customer service! Apply today and take your career to the next level.