Careers

Working at the Energy & Water Ombudsman SA offers you an opportunity to be a part of an organisation that makes a difference through our free and informal dispute resolution service.

We offer continuous professional development, opportunities for career progression, and the chance to join a team of professional colleagues.

Working at the Energy and Water Ombudsman SA offers you an opportunity to be a part of an organisation that makes a difference through our free and informal dispute resolution service.

We offer continuous professional development, opportunities for career progression, and the chance to join a team of professional colleagues. We offer many benefits to our employees including the following ongoing programs:

• salary sacrifice options
• group salary continuance insurance
• group personal accident insurance
• access to contemporary information, communication and technology systems
• a confidential Employee Assistance Program
• annual health checks and flu injections
• access to learning and development opportunities
• assistance to quit smoking with subsidised quit programs
• regular ergonomic assessments with a qualified ergonomist
• work from home on two prescribed days a week with three days in the office.

Dispute Resolution Officer

Are you a skilled Dispute Resolution Officer looking for an exciting new opportunity? Join our team and become part of a professional team that is committed to delivering best-practice alternative dispute resolution from receipt of a complaint through to managing and resolving complex investigations in a changing regulatory landscape.

The opportunity and who we’re looking for

We're seeking a talented individual to join our team in a permanent full-time role. 

The Dispute Resolution Officer reports to the Manager Resolutions and is responsible for the receipt and resolution of enquiries and complaints from customers of energy and water providers.

The Dispute Resolution Officer will initially be responsible for the Intake role. Following training and having gained the required competence the Dispute Resolution Officer is expected perform a Conciliator role and eventually an Investigator role in accordance with business requirements as determined from time to time.

Need more information?

For a copy of the position description, please click here.

How to apply

To apply for the position, please refer to job ad by clicking here. Please ensure you attach the following in your application:

• A cover letter explaining how you meet the requirements of the role, and
• a copy of your current CV.

Closing Date

Applications close on 20 December 2025 or earlier should a suitable candidate be found before this date.

Please note that only shortlisted candidates will be contacted.

Applicants must be legally permitted to work in Australia.