Careers

Working at the Energy & Water Ombudsman SA means being part of an impactful organisation that makes a difference to South Australians through our free, independent, and fair dispute resolution service.

At EWOSA we are committed to being a family friendly and inclusive workplace. We offer continuous training and mentorship, opportunities for career progression, and a strong team culture.

Employee benefits

We offer many benefits to our employees including the following ongoing programs:

  • salary sacrifice options
  • group salary continuance insurance
  • group personal accident insurance
  • access to contemporary information, communication and technology systems
  • a confidential Employee Assistance Program
  • annual health checks and flu injections
  • access to learning and development opportunities
  • assistance to quit smoking with subsidised quit programs
  • regular ergonomic assessments with a qualified ergonomist
  • work from home on two prescribed days a week with three days in the office.
Team values

Accountability

  • We take personal accountability for our own work, attitude and behaviours and strive to do our best at all times.
  • We demonstrate initiative and dependability.
  • We celebrate success and learn from failures. This includes managing other people's expectations realistically.

Respect

  • We are respectful of colleagues, customers and industry members especially accounting for their individual views, feelings and differences.
  • We are respectful of decisions made and are aware that it takes into account the views and differences of individuals in that process.
  • We ensure our communication is open, respectful and constructive.
  • We are aware of how our communication may affect others and listen to what others are saying.
  • We always deliver and friendly, caring and professional customer service and present as efficient and courteous when dealing with customers.

Teamwork

  • We are positive in the workplace and promote collaborative work to solve issues and support staff.
  • We are prepared to support other staff when times get tough and people are struggling.

Integrity

  • We maintain business ethics that are beyond reproach.
  • We maintain impartiality and demonstrate independence at all times.

Current Vacancies

Dispute Resolution Officer

The opportunity is now available for an empathetic and values-driven professional to support EWOSA’s Dispute Resolution Team in delivering best-practice alternative dispute resolution to South Australians. Reporting to the Manager Resolutions, the Dispute Resolution Officer (DRO) will provide fair, independent and quality support in the receipt, assessment and resolution of enquiries and complaints from customers of energy and water providers.

Need more information?

🗎 Position Statement - Dispute Resolution Officer

Ready to apply?

Please refer to the job ad and send your application to our recruitment partners at Stillwell Management Consultants.


Operations Team Leader

The Operations Team Leader is a newly created role now available to an experienced professional. Providing exemplary operational leadership and advanced compliant-handling expertise within the Dispute Resolution team, the OTL monitors workload allocation and performance, addresses risks and emerging issues, ensures the consistent application of, and adherence to, EWOSA’s guiding policies and principles, and is the first point of contact for Dispute Resolution Officers seeking case-related direction and guidance.

Need more information?

🗎 Position Statement - Operations Team Leader

Ready to apply?

Please refer to the job ad and send your application to our recruitment partners at Stillwell Management Consultants.