Working at the Energy & Water Ombudsman SA

Working at the Energy & Water Ombudsman SA offers you an opportunity to be a part of an organisation that makes a difference through our free and informal dispute resolution service.

We offer continuous professional development, opportunities for career progression, and the chance to join a team of professional colleagues.

Benefits of working with us

Working at the Energy and Water Ombudsman SA offers you an opportunity to be a part of an organisation that makes a difference through our free and informal dispute resolution service.

We offer continuous professional development, opportunities for career progression, and the chance to join a team of professional colleagues. We offer many benefits to our employees including the following ongoing programs:

salary sacrifice options
group salary continuance insurance
group personal accident insurance
access to contemporary information, communication and technology systems
a confidential Employee Assistance Program
annual health checks and flu injections
access to learning and development opportunities
assistance to quit smoking with subsidised quit programs
regular ergonomic assessments with a qualified ergonomist
work from home on two prescribed days a week with three days in the office.

Current Vacancies

Learning & Operational Excellence Manager

An outstanding opportunity exists for a dynamic and motivated professional to lead our Learning & Development initiatives and optimise our operational processes.

Reporting to the General Manager Corporate & Governance, we are seeking a highly capable and innovative ‘hands-on’ Learning & Operational Excellence Manager with lateral thinking skills, a positive and proactive mindset and a best practice approach to managing staff and organisational needs, including Learning & Development, continuous process improvements and helping drive operational excellence within the business.

This is a permanent position and can either be full-time or part-time.

Key Responsibilities:

Learning & Development Leadership:

- Develop a comprehensive L&D strategy aligned with the Scheme's goals.

- Lead the development and implementation of robust team and individual training plans.

- Collaborate with subject matter experts to create and maintain training content and procedural manuals.

- Identify learning needs and lead effective monitoring, coaching, and training programs to enhance employee skills and knowledge.

- Foster a culture of continuous learning and professional development.

- Monitor and evaluate the effectiveness of training initiatives and make necessary adjustments.

Operational Excellence:

- Lead the Scheme’s continuous improvement function to enhance operational efficiency.

- Identify and implement best practices to streamline operational workflows.

- Collaborate with cross-functional teams to identify performance improvement opportunities and develop appropriate plans.

Communication and Collaboration:

- Establish strong working relationships with stakeholders to align learning and operational goals with overall business objectives.

- Effectively communicate the importance of operational excellence and learning initiatives throughout the organisation.

- Collaborate with the Business Intelligence Analyst to develop and deliver reports tracking L&D and operational performance.

- Provide regular updates and reports to senior management on progress and achievements.

Who We're Looking For:

Key to your success in the role will be your driven, self-motivated, can-do attitude and your propensity for learning, continuous improvement and operational excellence. You will be a people person with excellent communication skills and a passion for coaching and mentoring others to develop the skills, knowledge and overall success of the team. You will also have proven success in identifying and delivering process improvements and be able to drive and motivate the team to deliver on its objectives, including meeting key performance indicators.

Outstanding time management skills and the ability to prioritise competing demands are essential. Experience working in the energy and water industry is desirable.

Need more information?

For a copy of the position description, please click here.

If you have any questions regarding the role or wish to discuss the role further with us, please call 08 8216 1888 for a confidential discussion.

How to apply

To apply for the position, please refer to job ad by clicking here. Please ensure you attach the following in your application:

a cover letter explaining how you fit the requirements of the role, and
a copy of your current CV.

Closing Date

Applications close 21 December 2023.

Please note only shortlisted candidates will be contacted.

Eligibility

Applicants must be legally permitted to work in Australia.

Dispute Resolution Officer

We are currently looking for an experienced Dispute Resolution Officer to be part of our team.

The opportunity and who we’re looking for

The Dispute Resolution Officer position is a permanent full-time role that reports to the Manager Resolutions as a part of a professional team responsible for the receipt and resolution of enquiries and complaints, conciliation or investigation and resolution of disputes between Members of the Scheme (being energy and water service providers) and their customers in an independent and timely manner.

We are seeking applications from resilient and high achieving professionals with proven experience in receiving and assessing enquiries, gathering required information and liaising with relevant service providers. You will bring experience in proactively managing a large volume of cases, preparing high-level written correspondence, providing telephone based advice and information. You will progressively work towards the investigation of complex cases requiring specialist advice and expertise.

You will be organised, diligent and energetic with a true passion for providing quality customer service and negotiating successful outcomes. Highly developed analytical and lateral thinking skills and excellent communication skills are critical to this role. Experience in the energy or water sector is highly desirable but not essential and excellent working conditions are on offer.