About us

We are an independent service that can investigate and resolve disputes between electricity, gas and water retailers and distributors and their customers.

The Energy and Water Ombudsman (SA) Limited is a public company limited by guarantee and is governed by a Board of Directors whose principal sources of rules of governance include the Constitution and Charter.

We are an independent dispute resolution service and can assist you when you have been unable to resolve your complaint directly with your supplier.

We are constantly working to make the Energy and Water Ombudsman SA website better. Your feedback would be greatly appreciated.