• Energy & Water Ombudsman SA logo
  • Freecall - 1800 665 565
  • Submit a Complaint
  • SMS - 0488 854 555 SMS
  • Search

Menu

  • Resolving complaints
    • Step 1: Contact your supplier
    • Step 2: Contact us
    • Step 3: Seek further action
    • Our process
    • Engagement Principles
  • Consumer resources
    • Energy or water bills
    • Disconnection or service restrictions
    • Experiencing financial difficulties
    • Debt collection and credit default listing
    • Choosing a provider and contract
    • Marketing by energy suppliers
    • Privacy issues
    • Fact Sheets
    • Useful contacts
    • Case studies
    • Glossary
  • Members
    • Scheme Members
    • Applying for membership
    • Embedded Networks
    • Details Update
  • Publications
    • Annual Reports
    • Forms
    • Submissions
    • Other publications
    • News
    • Data Insights
  • About us
    • Energy and Water Ombudsman SA
    • Governance
    • How we can help you
    • Contact us
    • Careers
    • Community
    • Feedback
    • Complaint Web Form Feedback
  • Submit a Complaint
  • Freecall - 1800 665 565

    Search

    Energy & Water Ombudsman SA logo
    Quicklinks
    • About us
    • Resolving complaints
    • Consumer resources
    • Members
    • Publications
    • Useful contacts
    Contact
    Business hours

    8.30am — 5.00pm
    Monday to Friday

    Mail

    GPO Box 2947
    Adelaide SA 5001

    In Person

    (strictly by appointment only)

    Address

    Level 11, 50 Pirie Street
    Adelaide SA 5000

    Phone (free call) 1800 665 565 1800 665 565
    National relay service 133 677 133 677
    Translating and interpreting service (TIS) 131 450 131 450
    Energy & Water Ombudsman SA acknowledges and respects the important connection of all First Nations people to their lands and waters. Together we can learn, as we listen and observe the world’s oldest living culture, therefore harmonising with their customs and traditions.

    • © 2025 Energy & Water Ombudsman SA. All Rights Reserved.

    • Conditions of Use
    • Privacy Policy
    • Cookie Policy
    • Website by Simple

    This site uses cookies to give you a better browsing experience. You can click here to find out more about the cookies that we use.

    Need help?

    click the blue widget on your right
    to chat with us any time

    By continuing with the chat, you agree to our Conditions of Use, Privacy Policy and Cookie Notice which can be found on our website. We are open Monday to Friday 8.30 am to 5 pm. If you have been disconnected or it is imminent, we will take action as soon as we re-open. In the meantime, you may wish to contact your supplier.

    What would you like to do today?

    Submit a Complaint Update a complaint

    Request a call-back

    General Enquiry