We are open Monday to Friday 8.30 am to 5pm.

If you are lodging a complaint during our business hours and are without power/water, please call us immediately on 1800 665 565.

If you are lodging a complaint outside of our current business hours and are without power/water, please call your supplier immediately.

You must contact your energy or water supplier directly first and give them the chance to resolve your complaint with you. If you submit a complaint with us without speaking to your supplier first, we will record your contact in our system and refer you back to your supplier.

Do you still wish to submit a complaint?

The information you provide will be forwarded to the energy or water supplier that you are complaining about and any other relevant party that may assist us with your complaint.

We may need to call you if we need further information about your complaint. Please provide a daytime contact number so we can talk to you about this complaint.

If you are submitting this complaint on behalf of another person/supplier/organisation, please complete the Authority to Act form and have it ready to attach.

The incident address is the address where your supply is located and may be different to your postal address.

By submitting this form, I authorise the Energy & Water Ombudsman SA to consider the complaint against the energy or water supplier specified in this form. I also authorise the Energy & Water Ombudsman SA to:

- exchange my information, including relevant sensitive information, to other parties, consultants or external organisations where reasonably necessary for the purpose of dealing with the complaint, and as required or permitted by law;

- refer the complaint to another body or dispute resolution service where the Energy & Water Ombudsman SA decides it is appropriate.

For general information on how the Energy & Water Ombudsman SA deals with information provided to us and the complainant's privacy rights, see our privacy policy.

Details of our complaint handling process can be found here.