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Submit a Complaint

Your details

The information you provide will be forwarded to the energy or water supplier that you are complaining about and any other relevant party that may assist us with your complaint.

Title

First Name

Last Name

Postal address

Suburb

Postcode

State

Email Address

Home Phone

Work Phone

Mobile Phone

We may need to call you if we need further information about your complaint. Please provide a daytime contact number so we can talk to you about this complaint.

Your representative

If you are submitting this complaint on behalf of another person/supplier/organisation, please complete the Authority to Act form and have it ready to attach.

Title

First Name

Last Name

Postal address

Suburb

Postcode

State

Email address

Home Phone

Work Phone

Mobile Phone

If you are acting on behalf of another person, you are required to provide a signed Authority to Act form. Alternatively, you can also post the Authority to Act form to us on GPO Box 2947, Adelaide SA 5001.

Download Authority Form

Incident address

The incident address is the address where your supply is located and may be different to your postal address.

Address

Suburb

Postcode

State

Complaint

Name of supplier you wish to complain about

What service is the complaint about?

Account Number (If applicable)

Complaint (continued)

Please briefly describe the complaint including an outline of any responses the provider has given so far

What are you or the customer seeking to resolve this complaint?

Complaint (continued)

What would be the best time and day to call you, between 8:30am and 5pm Monday to Friday?

How did you hear about the Energy and Water Ombudsman's Office?

If other, please specify

Accepted file formats ( .doc, .docx, .pdf, .txt, .rtf, .xls, .xlsx, .jpg, .jpeg, .png, .gif ) Do you have any attachments that will help inform your complaint?

Please tick this box if you are happy to participate in future customer feedback surveys to help us improve our service.

Submit a Complaint

Your details

Your representative

Incident address

Complaint

Complaint (continued)

Complaint (continued)

What would you like to do?

Are you without electricity, gas or water?

Have you contacted your provider to try to resolve your complaint?

If you are currently without electricity, gas or water please call our office on 1800 665 565