Our role is to facilitate the prompt resolution of disputes between the consumers of energy and water services and the providers of those services, by providing a free, independent, accessible, fair and informal service to consumers.

Our role is to facilitate the prompt resolution of disputes between the consumers of energy and water services and the providers of those services, by providing a free, independent, accessible, fair and informal service to consumers.

Do you have a complaint?

How we can help you

In the first instance, you should contact your supplier and give them the chance to resolve the complaint directly.

Supplier contact details

If you cannot resolve your dispute directly with your supplier, gather your notes together, decide what you are seeking and detail your attempts to resolve the complaint so far. Submit your complaint to us, and we will try to help you resolve it.

Submit an online complaint Call us on 1800 665 565 Call us on 1800 665 565

Support for those impacted by COVID-19

Information on a range of support can be accessed here: COVID-19 Support.

Customers can contact us about a range of matters.

Customers can contact us about a range of matters.

Billing disputes

Disconnection or service restrictions

Debt collection and credit default listing

Difficulty in paying

The behaviour of supplier's employees or agents

Privacy breaches

The impact of supplier's actions on your land and other properties

Any other matters referred by a supplier by agreement with the Ombudsman and the person/s affected