Our role is to facilitate the prompt resolution of disputes between the consumers of energy and water services and the providers of those services, by providing a free, independent, accessible, fair and informal service to consumers.
Our role is to facilitate the prompt resolution of disputes between the consumers of energy and water services and the providers of those services, by providing a free, independent, accessible, fair and informal service to consumers.

Support for those impacted by COVID-19
Information on a range of support can be accessed here: COVID-19 Support.
Customers can contact us about a range of matters.
Customers can contact us about a range of matters.
The impact of supplier's actions on your land and other properties
Any other matters referred by a supplier by agreement with the Ombudsman and the person/s affected