Our role is to facilitate the prompt resolution of disputes between the consumers of energy and water services and the providers of those services, by providing a free, independent, accessible, fair and informal service to consumers.
Our role is to facilitate the prompt resolution of disputes between the consumers of energy and water services and the providers of those services, by providing a free, independent, accessible, fair and informal service to consumers.
Had damage from a power surge? You may now be eligible for compensation under SA Power Network's new Small Claims Scheme — even if you were previously denied. Find out more or contact us if you need support.
EWOSA News
Accelerated smart meter rollout is underway
The rollout of smart meters is now accelerating across South Australia, following rule changes that require all homes and small businesses to have a smart meter by 2030.
EWOSA News - January 2026
In this edition: Increasing complexity in the energy market is confusing consumers and prompting proposals for additional funding to upgrade Energy Made Easy, alongside reforms to retailer pricing rules, network tariffs and the Default Market Offer.
EWOSA prepares to take on complaints about REPS activity providers
As Australia’s energy market evolves, so do we. We’ve updated our Constitution so new types of providers can become members of our scheme. This includes third-party contractors that sit outside the traditional electricity, gas, and water categories.