News

In this edition: Changes to the Default Market Offer, including new tariff caps and the Solar Sharer Offer, alongside new rules for customer-initiated gas abolishment.

The rollout of smart meters is now accelerating across South Australia, following rule changes that require all homes and small businesses to have a smart meter by 2030.

In this edition: Increasing complexity in the energy market is confusing consumers and prompting proposals for additional funding to upgrade Energy Made Easy, alongside reforms to retailer pricing rules, network tariffs and the Default Market Offer.

As Australia’s energy market evolves, so do we. We’ve updated our Constitution so new types of providers can become members of our scheme. This includes third-party contractors that sit outside the traditional electricity, gas, and water categories.

In this edition: no more opting out of having a smart meter, life support customer processes under review,  gas network policy reform, and SA small-scale water provider regulations under review.

Our 2024-25 Annual Report is now available, and we’re excited to reflect on a year of strong outcomes and meaningful engagement across South Australia’s energy and water sectors.

In this edition: a look at South Australia’s new default electricity prices, a federal review of customer protection frameworks, and a timely discussion paper on how electricity pricing could better reflect consumer needs in a changing market.

In this edition: we unpack the AER’s draft decision on the Default Market Offer, examine proposed rule changes to hardship programs from the AEMC, and explore what SA Power Networks’ new Small Claims Compensation Scheme means for customers.

Welcome to the latest edition of the Energy and Water Ombudsman SA (EWOSA) quarterly newsletter: your one stop shop for emerging consumer trends, hot issues and policy matters.

Welcome to the latest edition of the Energy and Water Ombudsman SA (EWOSA) quarterly newsletter: your one stop shop for emerging consumer trends, hot issues and policy matters.

Welcome to the latest edition of the Energy and Water Ombudsman SA (EWOSA) quarterly newsletter: your one stop shop for emerging consumer trends, hot issues and policy matters.

Welcome to the latest edition of the Energy and Water Ombudsman SA (EWOSA) quarterly newsletter: your one stop shop for emerging consumer trends, hot issues and policy matters.

Our Mid-Year Report provides performance data and notes some highlights for the first half of the 2023-24 financial year.

Welcome to the latest edition of the Energy and Water Ombudsman SA (EWOSA) quarterly newsletter: your one stop shop for emerging consumer trends, hot issues and policy matters.

Welcome to the latest edition of the Energy and Water Ombudsman SA (EWOSA) quarterly newsletter: your one stop shop for emerging consumer trends, hot issues and policy matters.

Media Release: Annual Report 2022-23

Welcome to the latest edition of the Energy and Water Ombudsman SA (EWOSA) quarterly newsletter: your one stop shop for emerging consumer trends, hot issues and policy matters.

Welcome to the latest edition of the Energy and Water Ombudsman SA (EWOSA) quarterly newsletter: your one stop shop for emerging consumer trends, hot issues and policy matters.

Our Mid-Year Report provides performance data and notes some highlights for the first half of the 2022-23 financial year.

Welcome to the latest edition of the Energy and Water Ombudsman SA (EWOSA) quarterly newsletter: your one stop shop for emerging consumer trends, hot issues and policy matters.

Welcome to the latest edition of the Energy and Water Ombudsman SA (EWOSA) quarterly newsletter: your one stop shop for emerging consumer trends, hot issues and policy matters.

Media Release: Annual Report 2021-22

Welcome to the latest edition of the Energy and Water Ombudsman SA (EWOSA) quarterly newsletter: your one stop shop for emerging consumer trends, hot issues and policy matters.

Welcome to the latest edition of the Energy and Water Ombudsman SA (EWOSA) quarterly newsletter: your one stop shop for emerging consumer trends, hot issues and policy matters.

Our Mid-Year Report provides performance data and notes some highlights for the first half of the 2021-22 financial year.

Welcome to the latest edition of the Energy and Water Ombudsman SA (EWOSA) quarterly newsletter: your one stop shop for emerging consumer trends, hot issues and policy matters.

Welcome to the latest edition of the Energy and Water Ombudsman SA (EWOSA) quarterly newsletter: your one stop shop for emerging consumer trends, hot issues and policy matters.

Energy & Water Ombudsman release 2019-20 Annual Report

Welcome to the latest edition of the Energy and Water Ombudsman SA (EWOSA) quarterly newsletter: your one stop shop for emerging consumer trends, hot issues and policy matters.

Welcome to the latest edition of the Energy and Water Ombudsman SA (EWOSA) quarterly newsletter: your one stop shop for emerging consumer trends, hot issues and policy matters.

Our Mid-Year Report provides performance data and notes some highlights for the first half of the 2020-21 financial year.

Welcome to the latest edition of the Energy and Water Ombudsman SA (EWOSA) quarterly newsletter: your one stop shop for emerging consumer trends, hot issues and policy matters.

Welcome to the latest edition of the Energy and Water Ombudsman SA (EWOSA) quarterly newsletter: your one stop shop for emerging consumer trends, hot issues and policy matters.

Energy & Water Ombudsman releases 2019-20 Annual Report

Welcome to the latest edition of the Energy and Water Ombudsman SA (EWOSA) quarterly newsletter: your one stop shop for emerging consumer trends, hot issues and policy matters.

This notice provides details of a figure revision.

Welcome to the fourth edition of the Energy and Water Ombudsman SA (EWOSA) quarterly newsletter: your one stop shop for emerging consumer trends, hot issues and policy matters.

This article outlines support available for consumers impacted by COVID-19.

This article details support measures available to energy and water customers impacted by the current health and economic situation.

Energy & Water Ombudsman SA releases Mid-Year Report 2019 - 20

Welcome to the third edition of the Energy and Water Ombudsman SA (EWOSA) quarterly newsletter: your one stop shop for emerging consumer trends, hot issues and policy matters.

This article details support measures available to energy and water customers impacted by the 2019-20 South Australian bushfires.

Energy & Water Ombudsman releases 2018-19 Annual Report

Welcome to the second edition of the Energy and Water Ombudsman SA (EWOSA) quarterly newsletter: your one stop shop for emerging consumer trends, hot issues and policy matters.

Welcome to the first edition of the Energy and Water Ombudsman SA (EWOSA) quarterly newsletter: your one stop shop for emerging consumer trends, hot issues and policy matters.

Electricity meter changes cause problems and complaints