Engagement Principles

The Energy and Water Ombudsman (SA) (EWOSA) is an independent body established to investigate and resolve disputes that arise between customers and their energy and water service suppliers in South Australia.

This Engagement Principles document outlines our commitment to users of our service, setting out the expectations and obligations that apply. We do not advocate for any party and make fair and reasonable decisions based on the facts, laws and good industry practice.

Our Engagement Principles

To ensure fair outcomes through the EWOSA complaints process, all parties must engage in a fair process, cooperating reasonably and genuinely while treating everyone with respect and dignity.

Our engagement principles are designed to ensure every interaction is:

• Authentic: Interactions are sincere, meaningful, clear and honest.
• Respectful: Engagement is respectful, inclusive, and accessible to all.
• Accountable: Interactions are of high quality and responsive, with accountability for our actions.
• Valuable: Engagement brings value to the customers, stakeholders and the community

You can find our Engagement Principles document by going to the following link Engagement Principles.