Fact Sheets

Complaints Process

• Complaint Process pdf 1.67 MB
• Complaint Process in Arabic pdf 275 KB
• Complaint Process in Chinese Simplified pdf 299 KB
• Complaint Process in Greek pdf 295 KB
• Complaint Process in Italian pdf 281 KB
• Complaint Process in Khmer pdf 252 KB
• Complaint Process in Persian pdf 273 KB
• Complaint Process in Vietnamese pdf 307 KB
• Information for community workers pdf 189 KB
• Making a complaint pdf 201 KB
• Talking with your provider about your complaint pdf 187 KB
• Talking with us about your complaint pdf 199 KB

Choosing a Provider

• Energy contracts how to choose pdf 217 KB
• Energy contracts what providers must do pdf 217 KB
• Energy marketing how to protect yourself pdf 195 KB
• Getting connected pdf 191 KB
• Opening energy and water accounts pdf 192 KB

Accounts & Payment

• Concessions pdf 212 KB
• Credit default listings and debt collection pdf 190 KB
• Energy disconnections pdf 188 KB
• Payment help pdf 183 KB
• Refunds pdf 196 KB
• Registering as a life support customer pdf 195 KB
• Water restrictions pdf 185 KB

Billing

• Backbills pdf 174 KB
• Estimated bills pdf 177 KB
• High bills pdf 184 KB
• High bills how to check your use and check for leaks pdf 188 KB
• How to save energy at home pdf 218 KB
• Meters and billing pdf 210 KB
• Time of use tariffs pdf 208 KB
• Solar feed in tariffs pdf 216 KB

Meters & Supply

• Bulk hot water systems pdf 293 KB
• Embedded networks pdf 217 KB
• Measuring the energy used by your appliances pdf 218 KB
• Meters and how to read them pdf 274 KB
• Smart meters pdf 190 KB
• Supply interruptions pdf 194 KB