Social Media Terms of Use

EWOSA’s social media pages have been created to provide a platform for South Australian energy and water consumers, as well as other stakeholders, to learn more about our services and engage with us in a respectful manner on matters within EWOSA’s jurisdiction.

EWOSA is an independent dispute resolution organisation. Complaints cannot be submitted to EWOSA via our social media pages. If you wish to lodge a complaint, please call 1800 665 565 or visit www.ewosa.com.au/submit-a-complaint.

Terms and Conditions

By engaging with EWOSA’s social media pages, you agree to follow these Terms and Conditions:

  1. Please do not post comments intended as a complaint for EWOSA to action. Complaints can be lodged by phone on 1800 665 565 or via our website.
  2. Please do not post comments about any ongoing EWOSA investigation.
  3. All comments must remain respectful. Offensive, defamatory, obscene, threatening, harassing, discriminatory, or politically polarising content will not be permitted.
  4. Do not post comments about energy or water providers that are abusive, offensive, or defamatory.
  5. Do not post personal or confidential information (e.g., addresses, phone numbers, account numbers, or details of other people’s cases).
  6. Posts that spread false, misleading, or inaccurate information, including those about EWOSA, or any energy or water providers, may be removed.
  7. Please keep comments relevant to energy and water consumer issues or EWOSA’s services.
  8. Spam, trolling, advertising, or repetitive/disruptive posts are not allowed.
  9. People or organisations that post on EWOSA’s social media pages do so at their own risk.

Disclaimer

While EWOSA may follow, like, or share content from other organisations or individuals relevant to our work, doing so does not constitute endorsement of either the content or the organisations or individuals. Content shared or linked by users does not represent the views of EWOSA. EWOSA accepts no responsibility or liability for any externally posted content on its social media pages, including for any links to external websites or other social media pages.