EWOSA News - April 2023

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Welcome to the latest edition of the Energy and Water Ombudsman SA (EWOSA) quarterly newsletter: your one stop shop for emerging consumer trends, hot issues and policy matters.

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From the Ombudsman Consumer Trends 1 Consumer Trends 2 Consumer Trends 3 Public Submissions Consumer Trends 4
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From the Ombudsman

Welcome to our second newsletter for 2023, a special edition primarily focused on insights from our data sources. [click + for more]

Due to staff movements, we are focussing on data insights only for this edition. We will return to our normal format in the next quarter.

As always, we want you to know that we are here to help. Please contact us on 1800 665 565 or via our website if you need assistance.

Sandy Canale

Energy and Water Ombudsman SA

Consumer Trends 1

Top five Issues during the quarter apr 23
Top Issues during the Quarter, 1 Jan - 31 Mar 2023

Consumer Trends 2

Complaints received over the last five quarters apr 23
Complaints received over the last five quarters

Consumer Trends 3

EWOSA016 Email Icon and Graphics Satisfaction 93
19

Public Submissions

Consumer Trends 4

Complaints per 10,000 customers


The number of complaints per 10,000 customers for each supplier is calculated by dividing the number of complaints received during the quarter by the total number of customers for each supplier, multiplied by 10,000. Large Suppliers are those with over 100,000 customers, Medium-sized Suppliers have between 10,000 and 100,000 customers, Small Suppliers have between 1,000 and 10,000 customers and Very Small Suppliers have less than 1,000 customers. The total number of complaints is also presented for context.

Electricity complaints
Gas complaints
Water complaints

Remember, we are here to help

EWOSA facilitates the prompt resolution of complaints and disputes between consumers of electricity, gas and water services and Members of the Scheme by providing a service to consumers which is free, independent, accessible, fair and informal.

Freecall 1800 665 565

Submit a complaint

SMS 0488 854 555

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