Origin Energy data security incident: Information for customers
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- Origin Energy data security incident: Information for customers
EWOSA is aware of Origin Energy's recent update about a data security incident affecting some current and former customers.
Origin has advised that customer information may have been accessed and that it is contacting affected customers directly. The company is providing support, including a dedicated contact line, extended support hours, and specialist identity and cyber support services.
Customers who think they may have been affected, or who have questions about the incident, can contact Origin Energy on +61 8 9922 7000 or via email at hello@origin.com.au. More information is available on the Origin Energy website.
How EWOSA can help
If you have concerns about how your energy retailer is responding, or need help resolving an energy-related dispute, EWOSA may be able to assist. We encourage customers to contact Origin Energy first. If the issue remains unresolved, EWOSA can provide independent dispute resolution services.
We will continue to monitor the situation and provide further information if needed.