Our role is to facilitate the prompt resolution of disputes between the consumers of energy and water services and the providers of those services, by providing a free, independent, accessible, fair and informal service to consumers.

Our role is to facilitate the prompt resolution of disputes between the consumers of energy and water services and the providers of those services, by providing a free, independent, accessible, fair and informal service to consumers.

Do you have a complaint?

How we can help you

In the first instance, you should contact your supplier and give them the chance to resolve the complaint directly.

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If you cannot resolve your dispute directly with your supplier, gather your notes together, decide what you are seeking and detail your attempts to resolve the complaint so far. Submit your complaint to us, and we will try to help you resolve it.

Submit an online complaint Call us on 1800 665 565 Call us on 1800 665 565

There is good news for electricity customers, with the Australian Energy Regulator (AER) confirming that the Default Market Offer (DM) price to apply for 2024-25 will fall for South Australians.  Click here for more information.

EWOSA News

EWOSA News - January 2025

30th January

Welcome to the latest edition of the Energy and Water Ombudsman SA (EWOSA) quarterly newsletter: your one stop shop for emerging consumer trends, hot issues and policy matters.

Read more

EWOSA News - November 2024

13th November

Welcome to the latest edition of the Energy and Water Ombudsman SA (EWOSA) quarterly newsletter: your one stop shop for emerging consumer trends, hot issues and policy matters.

Read more

EWOSA News - July 2024

31st July

Welcome to the latest edition of the Energy and Water Ombudsman SA (EWOSA) quarterly newsletter: your one stop shop for emerging consumer trends, hot issues and policy matters.

Read more

Customers can contact us about a range of matters.

Customers can contact us about a range of matters.

Billing disputes

Disconnection or service restrictions

The impact of supplier's actions on your land and other properties

Debt collection and credit default listing

Any other matters referred by a supplier by agreement with the Ombudsman and the person/s affected

Difficulty in paying

The behaviour of supplier's employees or agents

Privacy breaches