Our role is to facilitate the prompt resolution of disputes between the consumers of energy and water services and the providers of those services, by providing a free, independent, accessible, fair and informal service to consumers.
Our role is to facilitate the prompt resolution of disputes between the consumers of energy and water services and the providers of those services, by providing a free, independent, accessible, fair and informal service to consumers.
Had damage from a power surge? You may now be eligible for compensation under SA Power Network's new Small Claims Scheme — even if you were previously denied. Find out more or contact us if you need support.
EWOSA News
EWOSA News - July 2025
In this edition: a look at South Australia’s new default electricity prices, a federal review of customer protection frameworks, and a timely discussion paper on how electricity pricing could better reflect consumer needs in a changing market.
EWOSA News - April 2025
In this edition: we unpack the AER’s draft decision on the Default Market Offer, examine proposed rule changes to hardship programs from the AEMC, and explore what SA Power Networks’ new Small Claims Compensation Scheme means for customers.
EWOSA News - January 2025
Welcome to the latest edition of the Energy and Water Ombudsman SA (EWOSA) quarterly newsletter: your one stop shop for emerging consumer trends, hot issues and policy matters.