Our role is to facilitate the prompt resolution of disputes between the consumers of energy and water services and the providers of those services, by providing a free, independent, accessible, fair and informal service to consumers.
Our role is to facilitate the prompt resolution of disputes between the consumers of energy and water services and the providers of those services, by providing a free, independent, accessible, fair and informal service to consumers.
Had damage from a power surge? You may now be eligible for compensation under SA Power Network's new Small Claims Scheme — even if you were previously denied. Find out more or contact us if you need support.
EWOSA News
EWOSA News - November 2026
In this edition: EWOSA launches a new member portal to make case management easier and joins interstate ombudsmen in calling for stronger protections for customers struggling to pay their energy bills.
2025–26 in review: energy debt and a changing market
Our 2025-26 Annual Report provides a snapshot of the issues we’ve seen affecting South Australian energy and water consumers over the past year.
Origin Energy data security incident: Information for customers
EWOSA is aware of Origin Energy's recent update about a data security incident affecting some current and former customers.